LivePerson - AI Conversational Business Chatbots

Revolutionize Customer Engagement with LivePerson: The AI Platform for Seamless, Personalized Experiences

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LivePerson redefines enterprise customer interaction with its award-winning conversational AI platform, trusted by global brands to deliver connected, AI-driven experiences. Designed for enterprises seeking transformational outcomes, LivePerson seamlessly integrates systems, unifies communication channels, and leverages generative AI to automate tasks, reduce costs, and boost customer satisfaction-all while maintaining enterprise-grade security and scalability.

TL;DR:
LivePerson is the enterprise leader in conversational AI, offering a unified platform that orchestrates human agents, bots, and generative AI to deliver personalized customer experiences, automate workflows, and unlock actionable insights-driving measurable ROI across industries.

What Sets LivePerson Apart

• Generative AI & Conversational Commerce: Deploy next-gen AI agents to streamline customer interactions, automate routine tasks, and drive revenue through personalized, scalable digital experiences.
• Unified Analytics: Unlock deep insights from conversational data across voice and messaging, enabling data-driven decisions and maximum ROI across the customer journey.
• Voice & Messaging Integration: Seamlessly blend voice and messaging conversations with agentic AI, ensuring consistent, connected experiences across channels.
• Enterprise-Grade Security: Achieve compliance with GDPR, HIPAA, and PCI DSS while handling over a billion conversations monthly with proven scalability.
• Best-of-Breed Platform: Integrate with existing contact center systems, support Bring-Your-Own-AI (BYO AI), and future-proof your tech stack with flexible orchestration capabilities.

Who Benefits from LivePerson?

• Global Enterprises: Transform customer engagement with scalable, AI-driven solutions that reduce operating costs by 30% and boost CSAT by 25%.
• Customer Service Teams: Slash handle times, automate up to 90% of interactions, and reduce agent attrition by 50% with AI-powered workflows.
• E-Commerce Leaders: Drive 10x higher conversion rates through personalized conversational commerce experiences.
• Healthcare, Banking, Retail Innovators: Ensure compliance while delivering hyper-personalized service with industry-specific AI solutions.
• IT & Operations Leaders: Rapidly deploy no-code AI tools to unify systems, streamline workflows, and accelerate digital transformation.

Why Choose LivePerson?

• Transformational Outcomes: Achieve measurable results, from cost reductions to customer satisfaction boosts, validated by Forrester and industry leaders.
• Rapid Time-to-Value: Deploy solutions in days, iterate quickly, and continuously optimize with real-time analytics and AI insights.
• Trusted AI Expertise: Leverage 25+ years of conversational AI innovation, including early adoption of LLMs, without writing a single line of code.
• Flexible Integration: Combine voice, messaging, and AI agents in one platform, with seamless compatibility across existing tools and BYO AI models.
• Proven Scalability: Handle billions of conversations securely, backed by SOC2 compliance and enterprise-grade data governance.

Real-World Impact

• Cost Efficiency: A global retail bank reduced operating costs by 30% while automating 90% of customer interactions.
• Customer Satisfaction: Brands achieved 25% higher CSAT scores through AI-guided, personalized conversations.
• Agent Productivity: Reduced average handle times by 15% and agent attrition by 50% with AI-assisted workflows.
• Revenue Growth: E-commerce leaders drove 10x higher conversions compared to traditional digital channels.

FAQs
Is LivePerson secure?
Yes-enterprise-grade security, GDPR/HIPAA/PCI DSS compliance, and SOC2 certification ensure data protection.
Can non-technical teams use it?
Absolutely. No-code tools and pre-built AI solutions enable rapid deployment without coding expertise.
What industries does it support?
Healthcare, banking, retail, telecom, and more, with tailored solutions for compliance and personalization.
How does generative AI integrate?
LivePerson’s platform natively embeds LLMs to automate tasks, analyze conversations, and enhance agent productivity.

LivePerson isn’t just a platform-it’s your partner in building future-ready customer experiences. From AI-powered contact centers to unified conversational analytics, LivePerson delivers measurable ROI, operational agility, and unparalleled scalability. Start your transformation today at liveperson.com.

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